Job Summary
This position is part of the Information Services Branch (ISB) that is responsible for providing reliable and secure ICT services in support of all OPCW programmes and activities. You will also be responsible for full lifecycle (Sourcing, Planning, design, development, test, implementation, administration, maintenance and support, decommissioning) of Information and Communication Technologies systems and services, including but not limited to: Local and Wide Area Networks, Unified Communications, Internet, Intranet, World Wide Web, Data Centre services, Business Systems, Infrastructure Systems, Mobility (remote access), and underpinning services, systems and contracts to deliver such services to the OPCW.
Main Responsibilities
Leads the sourcing or development of ICT solutions in area of expertise, including but not limited to: Managed Services, ICT Outsourcing, and/or Unified Communications / Telecommunications and associated technologies. Leads the development of technical specifications for procurement of equipment and services; evaluates vendor proposals, performs tests and recommends selection of offers as per technical evaluation.
Supports the establishment of equipment and service contracts and serves as the contract focal point on the delivery of services, effectively managing the contract throughout its lifecycle.
Analyze current state of infrastructure and services and proposes modifications with a view of improved services, decreased complexity / support requirements and/or decreased total cost of ownership.
Leads the engineering, design, installation, commissioning and decommissioning of ICT infrastructure systems. Leads the introduction of new systems while managing legacy systems throughout their lifecycle.
Creates and maintain documentation, in particular Standard Operating Procedures, Work Instructions, and documentation describing the functioning of the infrastructure.
Manages ICT Projects as per the Information Services Branch project management standards and Prince2 standards.
Define and establish processes to regularly produce metrics/KPIs on infrastructure and services under responsibility for management reports.
Manages staff; act as OiC for the IS Operations Infrastructure and Support Section when required.
Educational qualifications required for this post
Essential: Advanced university degree in Computer Sciences, Information Technology, Telecommunications, Networking, Engineering, Mathematics or a field related to Information Technology; a first level university degree in combination with qualifying experience (minimum 7 years) may be accepted in lieu of the advanced university degree. Documented professional experience and/or specialised training in information technology or related field with minimum 11 years of relevant experience may be considered in lieu of a university degree.
Practical knowledge of ICT Infrastructure and Operations, in particular in the areas of managing Microsoft Domain Controllers, Active Directory, virtualization technologies and Azure, managing data backup technologies.
Experience leading projects in the field of ICT Infrastructure and Operations.
Experience in service-centric, ITIL-based ICT operations.
Highly Desirable: Relevant Microsoft Administrator or Architect certifications, VMWare Certifications, Cisco Certification(s).
Certifications in Prince2, Certifications in ITIL are desirable.
Certification in the field of ICT Security such as CISSP is also desirable.
Experience
Essential:
- At least five years of related experience in the ICT field with an emphasis on ICT Infrastructure in mid to large enterprises (500+ endpoints).
- Experience in technical aspects of digital transformation and introducing cloud-based technologies and DevOps practices.
- Experience in administering Microsoft365 services.
- Experience with establishing and maintaining IT disaster recovery and business continuity tools and procedures.
- Experience with medium to large tenders in managed services, telecommunications, and outsourcing.
- Experience managing contractors from both operational and administrative standpoints.
- Experience forecasting expenditures in field of domain.
- Experience leading technical teams.
Desirable:
- Experience working with highly confidential information systems.
- Experience working in Intergovernmental Organizations such as UN and affiliated agencies.
Skills and Abilities (key competencies)
- Ability to quickly learn technologies in order to deliver results.
- Ability to hand over operational procedures and coach/empower junior personnel and peers.
- Ability to analyse problems and react quickly in problematic situations with minimum supervision.
- Excellent planning skills.
- Excellent leadership skills.
- Excellent vendor management skills.
- Excellent communication skills, both oral and written.
Language Requirements
Language Requirements: Fluency in English is essential and a good working knowledge of one of the other official languages (Arabic, Chinese, French, Russian, and Spanish) is desirable.
