Knowledge Management Officer (P-3)

Principal Functions

The Knowledge Management Officer, under the direct supervision of the Senior Verification Coordination Officer, will:

1. To coordinate and support the Knowledge Management (KM) programme within the Verification Division (VER), including developing relevant policies and procedures and   advocating  knowledge management-related practices and activities within the Verification division as a  whole;
2. To provide expert advice to the organisation’s Knowledge Management Adviser on the development and implementation of an organisation-wide strategy on KM and related policies and procedures, and to ensure that the VER KM programme and practice remains aligned with the organisation’s KM policy framework;
3. To promote a knowledge sharing culture as part of VER's operational business processes and systems including by strengthening links between stakeholders and facilitating the integration of such a culture into business processes and systems in VER;
4. To provide expert advice to the VER business process owners (Branch Heads) on tailored KM work streams meeting their particular needs;
5. To promote the use of knowledge management in the VER through the development of communities of practice, the sharing of ideas among internal and external stakeholders, and training;
6. To provide strategic coordination on information projects, practices and activities in VER in order to support the work of the business units; to be the secretariat for the inter-divisional Verification IT Applications Steering Committee, preparing the basis for discussions, monitoring implementation of decisions, and liaising with the IT Strategy Advisory Committee secretariat;
7. To provide support to the VER Senior Coordinating Officer, to VER risk management and VER implementation of any recommendations which may be made by the Office of Internal Oversight concerning audit findings;
8. To ensure that all above processes and systems work in an integrated fashion and are appropriately supported and developed to guarantee a high and continuing level of efficiency beneficial to the VER/OPCW.

Knowledge and Experience

Education

Essential

An advanced university degree in knowledge management, business administration and/or similar subjects.  A first level university degree in combination with qualifying experience (minimum 7 years) in areas of direct relevance to business analysis, process engineering, risk management and/or knowledge and information management may be accepted in lieu of the advanced university degree.

Desirable

Experience in project management, particularly IT project or programme management.  Recognised KM certifications such as Certified Knowledge Manager (CKI) by KM Institute would be an asset.

Experience

Essential

At least five years of related experience in knowledge and/or information management, including project management, ideally in the field of applied chemistry. Experience in establishing and maintaining effective partnerships with internal and external stakeholders.

Skills and Abilities (key competencies)

• Project and/or Knowledge management experience, including designing, planning and implementing KM-related initiatives;
• Knowledge of modern knowledge and information management, experience in use and evaluation of relevant supporting IT tools, and good record of sharing relevant practices;
• Knowledge of techniques and methods for mapping/measuring/analysing business processes;
• Experience in implementing change in an organizational environment;
• Practical experience in applying information technology to the implementation of business processes including knowledge sharing strategies;
• Communication: Ability to promote collaboration across many business units; ability to explain complex concepts in a simplified manner to a non-technical audience; demonstration of enthusiasm and creativity and innovation; ability to communicate with all levels of management and staff;
• Client Orientation: ability to understands clients' needs and concerns, and to respond effectively to client needs;
• Drive for Results: ability to be proactive and innovative in seeking solutions in collaboration with VER business process owners;
• Teamwork: ability to collaborate with others in cross-unit teams and to work effectively in diverse and multicultural teams.  Influencing and resolving differences across organizational boundaries:  promoting collaboration and facilitating teamwork across organizational boundaries;
• Learning and knowledge sharing: open to new ideas; shares own knowledge builds partnerships for learning and knowledge sharing;
• Analytical Thinking and Decisive Judgment - analysing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.